Delivery

Yakout delivers to all 58 wilayas of Algeria through carriers specialised in cash-on-delivery shipping. This page explains how delivery works, the usual timeframes and the applicable fees, in line with the information duties of Law No. 18-05 of 10 May 2018 on electronic commerce.

How delivery works

• You place your order on the product page — no online payment is requested.
• We call you to confirm the order, size, colour and address. No order ships without phone confirmation.
• The parcel is handed to the carrier, who contacts you before delivery.
• You pay the full amount in cash upon receipt (cash on delivery). The exact total — product and delivery fee included — is displayed before you confirm the order and repeated during the confirmation call. No additional charge may be requested at your door.

Delivery options

• Home delivery: the courier comes to the address you provided. Please stay reachable on the number you gave.
• Stopdesk (pickup point): the parcel is dropped at the carrier's office in your commune or wilaya; you collect it at your convenience, usually within 5 days, quoting your order reference.

Timeframes and fees

Typical timeframes are 1 to 3 working days for Algiers and the main northern cities, and 2 to 5 working days for the High Plateaus and the South. These run from the phone confirmation and are indicative: they may lengthen during busy periods or public holidays.

Delivery fees depend on the destination wilaya and the chosen option; they are displayed in dinars, before confirmation, inside the order form. Stopdesk pickup is usually cheaper than home delivery. When a free-shipping offer is active, it is applied automatically in the order summary.

Order tracking

Once shipped, your order can be tracked on the "Order tracking" page using your reference (e.g. YK-1043) and your phone number. If a delivery attempt fails, the carrier usually makes a second attempt; after that, the parcel is returned to our atelier.

Damaged or non-conforming parcel

Check the parcel on receipt. If the packaging is damaged or the item does not match your order, report it to the courier and contact us on WhatsApp the same day: we will arrange an exchange under our returns policy.